Support
Monthly fee · quoted after a free call
Your website or system looked after, every month.
- Updates, backups and security
- Fixes with an agreed response time
- A monthly health report
- One point of contact
Water · What goes in
Method and support
We adapt to the way you work, and we stay after launch.
You don't need a brief. You need a problem.
Water is what goes into every project: the conversation, the plan, the follow-up. It's the part you don't see on screen, and the reason the rest works.
See packagesWaterWhat goes in
Sound familiar?
If you've said one of these this month, keep reading.
Our last project ran late and over budget.
We never knew what was happening until the deadline.
After launch, the developer disappeared.
Nothing is documented, so every change is a risk.
We get quotes we can't compare or understand.
Is this for you?
A good fit if
- You want one person to talk to.
- You want everything in writing.
- You need someone after launch.
- You prefer small steps to big reveals.
Not a fit if
- You want a big agency with many people.
- You need someone on site every day.
- You don't want to be involved at all.
- You'd rather skip the written plan.
How it works
A thirty-minute call
You tell us what's going on. No preparation, no commitment.
A written proposal
Scope, price and dates on paper, before anything starts.
Small steps
Something to see every week, and one person to talk to.
We stay
Fixes, improvements and new ideas after launch.
How long it usually takes
- This weekFirst call
- Within 3 working daysWritten proposal
- From launch daySupport
Typical ranges. Your proposal has real dates.
What we take care of
Discovery and proposals
We turn a problem into a plan you can approve.
Project management you can see
One shared board, weekly updates, no surprises.
Documentation
Every system explained in plain language, in one place.
Training for your team
Short sessions so people actually use what we build.
Maintenance
Updates, backups and security, done before they become urgent.
Continuous improvement
Small changes every month instead of a new project every year.
What it looks like in your industry
Your website and systems kept up to date and secure, every month.
How we price.
No surprises, in either direction.
Fixed scope, fixed price
When we know what to build, you know what it costs.
Open scope, open book
When it's exploratory, hours with a report of every one.
Monthly care
A fixed monthly fee for support and improvements.
Everything in writing
Scope, price and dates agreed before work starts.
How we compare
Generalisations, of course: there are great agencies and freelancers. This is how we work.
| El3mentslab | Typical agency | Typical freelancer | |
|---|---|---|---|
| Who you talk to | The person who builds it | An account manager | The person who builds it |
| Proposal | Written: scope, price and dates | Written, often after several meetings | Varies |
| After launch | Monthly plans | Usually a separate contract | Depends on availability |
| Ownership | Everything in your name | Varies | Varies |
| Team | One person and many automations | A larger team | One person |
Ask anyone you're comparing the same five questions.
Packages
Two ways to start. Prices come after a free call, in writing.
Care and evolve
Monthly fee · quoted after a free call
Support plus time to keep improving.
- Everything in Support
- Monthly hours for improvements
- A planning session every quarter
- Priority for new ideas
Free project review
Send what you have: a brief, a quote from someone else or just an idea. We'll reply in writing with what we'd do.
Ask for a project reviewTools we love.
- Notion
- Linear
- GitHub
- Loom
- Google Meet
- Calendly
- Google Docs
- Trello
In plain words
- Scope
- The written list of what a project includes, and what it doesn't.
- Handover
- The moment you receive everything: accounts, code and documentation.
- Response time
- How quickly work starts on a problem after you report it.
- Retainer
- A monthly plan that keeps time reserved for you.
Ask us anything.
Email usWho will I talk to?
Always the same person, from the first call to support.
What if I already have a developer?
We can work alongside them, or take over with a proper handover.
Do you work remotely?
Yes, by video call and in writing, in English or Spanish.
Can I stop a monthly plan?
Yes. Monthly plans can be cancelled, and you keep everything we built.
Better together
Each element works on its own. Combined, they do more.
Ready to find your missing element?
A free thirty-minute call to understand what you have, what's holding you back and where to start.
Book 30 minutes freeLive